How Can Food Businesses Respond to Unhappy Customer?

/ / News

How can #fermentedfoods businesses positively respond to unhappy customers in a digital era of online reviews?These #foodbusiness owners say, in the food industry, hospitality matters. Some of their key tips: always offer an angry customer incentive to buy from your brand again (like give a reimbursement or coupon), give quality feedback on online reviews less than three stars and share with your staff both the positive and negative reviews.

Read more (Ratchet + Wrench)