How Can Food Businesses Respond to Unhappy Customer?

/ / Business

How can fermented food businesses positively respond to unhappy customers in a digital era of online reviews?These food business owners say, in the food industry, hospitality matters. Some of their key tips: always offer an angry customer incentive to buy from your brand again (like give a reimbursement or coupon), give quality feedback on online reviews less than three stars and share with your staff both the positive and negative reviews.

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